Communications Marketing Specialist

Job

Description:

Under the direction of the Customer Communications Manager, this position develops and executes strategic communication and change management initiatives that support customer transformation, technology implementations, operational improvements, and employee engagement efforts. The role partners closely with project teams, business leaders, training teams, and stakeholders to ensure employees and customers are informed, prepared, and supported through organizational and business changes.

The position is responsible for developing communication strategies, conducting stakeholder engagement activities, supporting organizational readiness efforts, creating communications across multiple channels, gathering and analyzing feedback, and measuring communication effectiveness. This role serves as a trusted advisor to project teams and business partners, ensuring communications are aligned, coordinated, and audience focused.

Callouts

* This role is remote with candidates in EST or CST time zone.

Primary Responsibilities

* Strategic Communications & Change Management

o Develop and execute communication and change management plans supporting customer, operational, technology, and enterprise transformation initiatives.

o Conduct stakeholder assessments and support change impact identification activities.

o Partner with project teams to identify communication needs, risks, dependencies, and mitigation strategies.

o Create communication strategies that support employee awareness, readiness, adoption, and engagement.

* Communications Planning & Execution

o Develop communications for employees, leaders, customers, and external stakeholders across multiple channels, including email, intranet, SharePoint, social media, presentations, web content, and print materials.

o Create executive communications, leader talking points, FAQs, communications toolkits, change champion resourc...