Sr. Marketing Operations Manager

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America’s Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation

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The Senior Marketing Operations Manager is a highly collaborative and analytical problem solver who develops and implements creative solutions to operational challenges. As a key member of the Marketing Operations team, you will enable the global Marketing and Sales organizations through scalable processes, trusted data, efficient technology, and operational excellence.

The Senior Marketing Operations Manager plays a critical role in enabling the marketing organization through scalable systems, processes, data, and automation. This role is responsible for the administration, optimization, and enhancement of our marketing technology ecosystem, lead lifecycle framework, database strategy, reporting infrastructure, and AI-enabled operational workflows.

The ideal candidate combines strong technical expertise with analytical thinking and a continuous improvement mindset. They are passionate about operational excellence, data integrity, workflow automation, and leveragin...