Marketing Operations Coordinator

Job Summary

We're a Northeast Ohio marketing agency serving home services and contractor businesses. We manage websites, Google Ads, CRM, automation, and video production for local and regional clients. We're a small fast-moving operation and we need someone who can keep up.

We're looking for a Marketing Operations Coordinator — someone organized, professional, reliable, and genuinely good at managing details and people. This is not a creative role. There is no strategy work, no brand building, and no social media management. This is the operational and client-facing backbone of the business, and if that sounds like exactly what you're good at, keep reading.

This role starts part-time (20–25 hours/week) with the expectation of growing into a full-time position for the right person. It is primarily work-from-home but requires local availability — you must be in the greater Northeast Ohio area. Periodic in-person meetings and training are part of the job.

Duties

• Answer inbound client calls and emails as the first point of contact — professionally, knowledgeably, and without needing your hand held
• Maintain client contact through scheduled outbound calling
• Schedule meetings with clients for our account executives
• Manage and maintain our CRM — keeping records current, logging activity, tracking client status, and flagging anything that needs follow-up
• Handle administrative paperwork — proposals, agreements, onboarding documents, billing coordination
• Monitor active client campaigns at a basic level — confirming ads are running, reporting deadlines are met, escalating anything that looks off
• Support ownership with scheduling, follow-ups, internal task management, and client communications
• Learn our clients, our market, and our systems — and own that knowledge over time

Experience

• Located in the greater Akron/Cleveland/Canton area — this is a hard requirement
• 2+ years in an administrative, inside sales support, customer s...