Partnerships & Community Manager

About Kim

Kim is redefining customer support for Shopify brands through a hybrid approach that combines AI with experienced human agents. We help ecommerce brands scale support without sacrificing quality, enabling CX teams to move faster while maintaining a premium customer experience.

Today, Kim is trusted by 200+ Shopify brands across the US and Canada, and we're looking for someone to help us become a recognized name within the Shopify ecosystem.

About the Role

We're looking for a Partnerships & Community Lead to own one of our most important growth channels: the Shopify ecosystem.

This role goes beyond traditional partnerships. You'll build relationships with agencies, app partners, consultants, creators, and ecosystem leaders while growing Kim's presence inside Shopify communities—both online and offline.

Your goal is simple: make Kim a trusted and recognizable brand within the Shopify ecosystem while generating qualified pipeline through strategic partnerships and community engagement.

What You'll DoPartnerships

• Build strategic partnerships with Shopify apps, agencies, consultants, technology partners, and ecommerce service providers.
• Source, negotiate, and launch co-marketing initiatives including webinars, newsletters, events, content collaborations, and referral programs.
• Own the end-to-end partner lifecycle—from prospecting and onboarding to enablement and long-term relationship management.
• Identify and develop new ecosystem growth opportunities.

Community

• Grow Kim's presence across Shopify communities, Slack groups, Discord servers, LinkedIn, Reddit, Facebook Groups, and industry events.
• Build and nurture relationships with founders, operators, ecommerce leaders, and community managers.
• Develop community-led programs that educate, engage, and generate qualified leads.
• Represent Kim at webinars, podcasts, meetups, conferences, and Shopify ecosystem events.

Growth

* Generate qualified pipeline through...