Marketing Assistant

Job Description

Job Summary:

Provides general resource support to the Marketing Division to help ensure the smooth flow and competent handling of all marketing and brand communication projects on behalf of the bank. Oversee office management functions of the Division offices, supporting managers and employees through a variety of tasks related to the organization and communication of marketing activities.

Provides secure, accurate, responsive, and courteous customer service to both internal and external customers at all times. Maintain strict confidentiality of customer and banking relationships.

Primary objective of this position is to be a trusted advisor to every internal and external customer. Inspires confidence and builds lasting relationships by consistently exhibiting each of the trusted advisor skills in order to help our customers identify and achieve their financial goals.

Essential Job Functions

* Provide direct administrative support to Marketing Division personnel, to include prompt telephone support, maintaining schedules and comprehensive records, and organizing department and business line partner meetings.

* Assist the Marketing Division team with its focused brand communication strategies and promotional efforts for the bank through setup, facilitation, and completion of marketing activities and initiatives, including brand campaigns, projects, and special events.

* Monitor, order, and maintain Marketing Division inventories, including the bank’s brochure stock, marketing materials, and office supplies. Coordinate the daily distribution of inbound/outbound division correspondence, including shipping and courier services; and the distribution of requested marketing materials to the bank’s retail branches and business line partners.

* Oversee general office management and maintenance of public areas of the Marketing Division building. Serve as “First Person Contact” to all visitors to the Division (bank personnel, customers, and vendors).

Other Job Functions

* Maintain the bank’s published media (tear sheet) files for each of the bank’s service areas, for compliance. Review daily newspapers for competitor advertising for tracking and reporting to CMO.

* Perform special assignments, as needed, such as researching information and compiling reports.

* Other duties as requested by their supervisor or other management representatives of the bank.

Job Requirements

* Bachelor’s or Associate’s degree in communication, public relations, sales and/or marketing, customer service, or comparable three to five years of work-related experience, a plus.

* Effective written and verbal communication and organizational skills. Must be a self-starter with a high-level attention to detail.

* Basic knowledge of desktop publishing software, such as Adobe Creative Suite, Canva, and/or MS Publisher, a plus.

* Must demonstrate adaptability, detail orientation, and display organizational teamwork.

* Passion, Integrity, and Energy!

* Professional appearance with good oral and written communication skills

* Ability to maintain customer confidentiality

* Ability to read and understand regulations, policies and procedures; uses grammatically correct and clear oral and written communication

* Ability to work in a fast-paced environment and to work well within team environment presenting a positive customer service demeanor and attitude

* Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.

General Physical Demands and Workplace Conditions

* Must be able to exert up to 35 pounds of force occasionally, and up to 20 pounds of force frequently, and a negligible amount of force constantly to lift, carry, push or pull or otherwise move objects within the immediate work station.

* Must be able to walk, sit or stand frequently, up to 50% of the time.

* Must be able to tolerate encounters with coworkers and customers under the following conditions: atmospheric pollutants or allergens, including but not limited to fumes, odors, dusts, poor ventilation; changes in indoor/outdoor temperatures encountered in travel between buildings and branches.

* Other physical attributes required to successfully perform the essential functions above include finger agility, talking, and listening.

Job Reference: TSC00960