Customer Success Manager — Med Spa Growth Agency (Remote)

You know your clients' businesses better than their own managers do. So why does your job still look like 40 shallow accounts, back-to-back check-in calls, and a comp plan that pays you like a support rep?

We built this seat for the CSM who's outgrown that: a small book of high-value med spa clients, full ownership from onboarding through scale, and pay tied to the revenue you actually drive — $120K–$150K OTE.

WHO WE ARE

We're a business-ops and marketing agency that works exclusively with medical spas. One offer, one playbook, installed the same way for every client — no custom scopes, no "what does this client want this month." It works: our average client is worth roughly $160K to us over their lifetime, our top two clients have each passed $500K, and we're signing about 3 new spas a month.

WHAT YOU'LL OWN

- The full client lifecycle for roughly 5–12 med spas — contract signed, onboarded, scaled. One owner (you), no handoffs.

- Onboarding end-to-end. The first 90 days are the heavy lift; clients largely run themselves after that.

- The strategic conversations: when a client should hire a salesperson, add a provider, or double their ad budget (our target: doubling every 45 days).

- Sales training: 1-on-1 calls teaching each spa's team the in-spa sales motion.

- New-client demo calls: 1–3 inbound per week. You pick who gets in. We earn on the back end, so there is zero pressure to close a bad fit.

- The line: clients will push to customize. The playbook is the product — you keep them on it, and the founder backs you when you say no.

- Operational improvements, shipped with our in-house AI team (2 full-time developers).

Your scoreboard is one number: each client's monthly revenue from our system. Get them to $40–50K/month.

WHY THIS SEAT IS DIFFERENT

- Depth over volume: 5–12 clients, not 40. You'll know every client's numbers, staff, and goals cold.

- Real authority: you're the account director in practice. No "let me check...